Hello,
I'm Yuri
A Short History of My Career
My journey into customer success and operations began over seven years ago, when I first stepped into the fast-paced world of SaaS and Fintech.
From managing enterprise accounts to driving retention strategies, I quickly adapted to the needs of global startups looking to scale in Japan. As I progressed, I took on leadership roles, overseeing customer success, operational processes, and business growth initiatives across multiple markets.
Why Work With Me?
Scaling Success: Experience managing over 70+ accounts at the same time across APAC - Japan, Korea, and Singapore, Australia etc. from Enterprise to SMB accounts.
Bilingual & Bicultural Advantage: Fluent in Japanese and English, ensuring seamless communication and cultural adaptation.
Revenue Impact: Contributed to 200%+ ACV growth and implemented customer success strategies that improved retention by 30%.
Startup Expert: Worked and Helped 10+ startups successfully navigate Japan’s market, securing strategic partnerships and accelerating expansion.
Technical & Project Management Expertise: Certified in project management and general knowledge of coding, ensuring a structured and technical approach to scaling businesses.
A Little More About Me:
Beyond business, I am a certified yoga instructor and an experienced luxury travel consultant, runner, surfer, snowboarder and free-diver.
My passion for travel and cultural exploration has shaped my approach to consulting—helping clients seamlessly bridge gaps and adapt to new markets. My unique blend of strategic execution and cultural insight allows me to serve as an embedded Chief of Staff, ensuring businesses enter and thrive in Japan with confidence and efficiency.